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one step closer

9 December 2010

After 9 months of living with no countertops, guess who finally has some…. we do!  Excited does not even begin to describe how I felt the day they called to schedule our installation appointment.

Joey agreed to meet them at our house at 3pm for them to begin installing. Around 3:30, I received these two pictures from Joey via email.

This is the eased edge that we wanted on all the corners.  It is squared off, crisp and beautiful. This is the corner by the stove.

This is the corner that you pass as you enter our kitchen.  It was supposed to be eased as well, but they put a 1″ radius on it. strike one.

Joey and I agreed to have them put it in place on top of our cabinets so we could make a decision about whether or not to make them redo it. I prepared myself during my 1.5 mile drive from the office to our house to be ok with the radiused corner. As annoying as it was, it seemed crazy to have them redo the countertop because of such a minor thing. But, it IS ridiculous that no matter how many times we tell them what we want and recheck their measurements, they still get it wrong and expect us to deal with whatever mess up that occurred.

While I was in route to the house to discuss the 1″ radius, the installers worked on the smaller pantry countertop. We had established during our templating session that our walls are, of course, not 90 degree angles and this piece would have to be cut on site to match the angles in our walls. They started hacking away at the countertop until there were gaps on the edges. strike two.

Joey worked with them and added some caulk and was able to make it work out alright. Still not ideal, but it will be fine.

I arrived at the house as the larger counter was being set into place. We were supposed to be discussing the corners, but were distracted by the fact that the sink cut out was 1/2″ to close to the front edge of the counters. Unfortunately, the sink was already placed as close to the front as it could go, so moving it was not an option. strike three.

This was the breaking point for us. The countertops simply had to be redone. Of course, they make you sign off on the template so if anything like this happens, they are not technically liable for the mistake. Even if the dummy they send STILL messes up the dimensions after you correct him 100,000 times. Typical. Joey was instantly on the phone with everyone at that company getting them to resolve our issue. Our new countertop should be in by next week.

Until then, we will gaze lovingly at our rejected countertops. Even though they are wrong, it is soooo nice to have countertops. I almost took a nap on them the first day they were in. They are beautiful. Now just cross your fingers that the new ones are correct and this beautiful!

We learned a few lessons from this experience that we’d like to pass on to yall.

1. Architects design things in a way which doesn’t really allow for mistakes. These countertops had to be perfect – when they aren’t, it’s glaringly obvious. [this is not something I would change about our process, I just may have reiterated it more during our templating session]

2. The proper way to template a countertop is to actually construct a template with strips of wood. When the edges are clearly defined in a physical way, you can see exactly what it will be and the measurements are much more exact. Our guy relied on math he did in his head. He got EVERY dimension wrong the first time. We should have insisted more that the physical template was constructed even though he was too lazy to do it.

3. Don’t be afraid of talking to the right people to get your problems solved. Joey had to talk to quite a few people, but eventually they agreed to redo the countertop for free and on rush order.

4. Just because someone tells you “that’s not the way we do things” doesn’t mean it can’t be done. We ran into this while figuring out the sink cutout. The way quartz works is the whole counter is 3/4″ thick and they put an extra strip around the edge to make it look like it’s 1 1/2″ thick.  We have an undermount sink and wanted the thickness at the sink cutout to match the thickness at the edge for consistency’s sake. Joey had to talk to the shop manager who eventually agreed that they could do what we were asking for an extra $100. We decided it was worth the money. Heaven forbid you ask for anything customized or not typical. They will kick and scream about it to the finish.

Next up, tile backsplash! [just give us a few weeks….errr….months]

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2 Comments leave one →
  1. 9 December 2010 2:29 pm

    The counters look amaaaaaaazing! I can’t even imagine how awesome they will look when they are correct! The cabinet doors look even more fab with countertops.

    Welcome back, Blogger Jen! I’ve missed you!

  2. 13 December 2010 12:25 pm

    You should enter this contest to win tile for your backsplash!!

    http://www.younghouselove.com/2010/12/fab-freebie-tiles-for-miles/

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